Contact Us

Effective date: August 11, 2026

Contact thehydrojug for product information, order status, tracking, cancellation, returns, exchanges, refunds, privacy requests, or website assistance.

Direct support channels

Brand / merchant: thehydrojug
Email: Support@thehydrcad.shop
Phone: 207-619-3992
Physical address: 15 Elm St, Portland, Maine, 04101, United States

Service hours

Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Messages arriving outside those hours are reviewed on the next business day.

Information that helps us respond

For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.

Privacy and accessibility requests

Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@thehydrcad.shop. You may also contact us about accessibility or another issue using the same verified details.

Storefront transaction compass — Support route

This reference pairs each stage of an active listing purchase with the applicable customer option. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to thehydrojug and its selection of products offered through active listings on the storefront.

Merchant and support details

thehydrojug
Email: Support@thehydrcad.shop
Phone: 207-619-3992
Physical address: 15 Elm St, Portland, Maine, 04101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).